We at America World sincerely appreciate your patience as you wait to receive your refund. As you are aware, China recently made changes to their adoption and post adoption policies which entitle you to a partial or full refund of previously paid deposits.
Please be aware that this change has impacted over 250 families working with us and has temporarily overwhelmed our accounting staff. We are diligently working through this backlog and processing each refund as quickly as possible. We greatly appreciate your patience and we expect to have all families refunded by March 31, 2015.
On a related note, we are working on creating an online portal for all America World families to access information which will improve efficiency. More on this in the coming months. Again, thank you for your patience.